Delivery & Return

At Indi Lites, we are committed to delivering your premium LED lighting products safely and on time. All our products are securely packaged to withstand transit and are handled by professional third-party logistics partners.

Delivery Policy

Order Processing & Dispatch We process and dispatch all orders within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. Custom orders (like specific Profile Lights or Stretch Ceilings) may take longer, and the estimated dispatch time will be communicated to you during the order process.

Shipping Time & Locations We deliver across major cities and pin codes in India. Standard delivery typically takes 3 to 7 business days from the date of dispatch, depending on your location. Deliveries to remote areas may take slightly longer. You will receive a tracking link via email/SMS once your order is dispatched.

Shipping Fees Shipping costs are calculated at checkout based on the weight, dimensions of the lighting fixtures, and the delivery destination. We may offer free shipping on certain promotions or for orders exceeding a specific cart value.

Return & Replacement Policy

Due to the sensitive and electrical nature of LED lighting products, we follow a strict return and replacement policy to ensure quality and safety for all our customers.

1. Transit Damage or Wrong Product Received If your product arrives damaged, broken (e.g., shattered glass/housing), or if you receive an incorrect item, you must notify us within 48 hours of delivery.

  • Mandatory: We highly recommend taking a continuous unboxing video when you receive the package. This helps us process transit damage claims with our courier partners immediately.
  • Please email the unboxing video and clear photos of the damaged product to info@indilites.in. We will arrange for a free replacement of the damaged part or the entire product as quickly as possible.

2. Manufacturing Defects If you discover a manufacturing defect, our products are covered under a comprehensive warranty. Please refer to our Warranty & Support page for detailed information on how to claim repairs or replacements for defective items.

3. Change of Mind / Standard Returns Standard returns (due to a change of mind or incorrect size ordered by the customer) are accepted within 7 days of delivery, subject to the following conditions:

  • The product must be completely unused, uninstalled, and in its original packaging with all accessories and manuals included.
  • Customized or cut-to-size products (like LED strip lights cut to specific lengths, or custom-made profile lights) are strictly non-returnable.
  • For standard returns, the customer will be responsible for bearing the return shipping costs. A restocking fee may apply.

Refund Process

Once your returned item is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original method of payment within 5 to 7 business days.

How to Initiate a Return?

To initiate a return or report a damaged item, please contact our support team: